INSTALLATION ASSISTANCE

If you purchase your equipment from Discount Heating and Cooling Supply Co. Inc. there will be no charge for any consultation needed in order for you to complete your installation on that piece of equipment. However if you need assistance and wish to consult with us on installation procedures on equipment purchased somewhere else our charge is $1.20 per minute. Our installation assistance covers the proper removal of the old equipment, electrical, fuel and proper vent connection, sheet metal work and final start up. With air conditioning units we cover electrical connection, running copper tubing, coil installation, proper drainage, and soldiering instructions.

First off when you call you won't be helped by some one fresh out of tech. school, you will be assisted by an experienced and highly qualified veteran service person, who has over 20 years experience in the business. Secondly, you will not be charged for time spent considering the problem or any research work needed. If you find your having a problem with the new equipment, you may be asked to take some voltage measurements or preformed some tests in order to help isolate the problem. If this is something that can be accomplished within a short period of time we will stay on the line. If not you can call back at a later time and continue the troubleshooting process. There is no minimum charge per call, you are charged only for the time we help you. In order to save time and money you should have a phone near the equipment, the cover plates removed, have the make, model, and serial numbers handy, and give the equipment a good look over to familiarize yourself with the location of all the components. You should also have a volt meter capable of reading 24 volts a/c, 120 volt a/c, and 240 volts a/c. Also something to test continuity. If you have a volt-ohm meter this is ideal, they are available at places like Radio Shack for under $20. Another item good to have is a couple of insulated wires with alligator clips (called clipleads).

We are in the process of producing two video tapes showing how to properly install an upflow and a downflow furnace. If you would like to have one of these please contact us and let us know.

To contact Discount Heating and Cooling Supply Co. Inc., Email us at discount@heat-cool.com, Snail Mail us at P.O.B. 1821 Indianapolis Ind. 46206, or call our toll free number 1-800-660-5203.